Refund & Cancellation Policy
1. Scope
This Refund & Cancellation Policy applies to all paid features of Voidlust / Crave, including but not limited to:
- Crystals and other virtual currency packs;
- VIP / Goddess and other paid membership access;
- One-time purchases unlocking premium chat or story features;
- Any other digital content or access sold through the Service.
By completing a purchase, you acknowledge that you have read and agree to this Policy and our Terms of Service.
2. Refund Policy — Digital Goods
Delivered digital goods and already used paid access are generally final and non-refundable.
Because our products are instantly delivered digital goods (virtual currency credited to your account and/or immediate access to premium features), they cannot be returned once provisioned. This includes situations where:
- you change your mind after purchase;
- you dislike AI-generated story content, tone, or explicit scenes;
- you did not use all purchased Crystals or paid access time;
- your device, browser, or connection caused a poor experience but access was successfully granted;
- you did not use the full paid access period.
If you believe a charge was made in error (duplicate charge, unauthorized use of your payment method, technical failure, or access not delivered), contact us promptly at support@voidlust.com with your account email and transaction details. We will investigate in good faith and, where appropriate, work with the payment processor to correct the issue or process a refund.
Nothing in this Policy limits rights that cannot be waived under the laws of your country of residence.
3. Goddess Subscription and Cancellation
Goddess access may be sold as a monthly subscription at the price and billing period shown at checkout. When the checkout states that a product is recurring, the subscription renews automatically each billing period until cancelled.
You can cancel future renewals at any time.
- You retain VIP/Goddess access until the end of the already paid billing period.
- You can request cancellation through your account settings, by emailing support@voidlust.com, or through the payment processor's consumer support portal when provided at checkout or on your receipt.
- Cancellation stops future renewals. It does not retroactively refund already delivered access except where mandatory law or the payment processor requires otherwise.
If a product is sold as a non-recurring one-time purchase, the checkout will state that clearly before payment.
4. Virtual Currency (Crystals)
Crystals are consumable digital credits. Once credited to your account, Crystals are non-refundable and non-transferable, including unused balances. Crystals have no cash value outside the Service and may not be exchanged for money.
5. Chargebacks
Initiating a chargeback or payment dispute without contacting us first may result in immediate suspension or termination of your account and forfeiture of access and unused Crystals. We reserve the right to contest improper chargebacks and provide transaction records to our payment processor.
6. Price Changes
We may change paid access or pack prices for future purchases. Price changes do not affect already completed purchases unless mandatory law provides otherwise.
7. Contact
Voidlust / Crave — Operator
Billing & cancellation support: support@voidlust.com
Please include your account email and, if available, the last four digits of the payment method or transaction ID from your receipt.